From my point of view:

I want a no frills plan that is priced reasonably, which ideally covers all the important aspects of healthcare, eg compensation in the event of hospitalization (have not done my research yet). Do not want any “extra protection”, you know, the kind the agent sells so as to earn a better commission yet he knows they are not really useful.

From the agents’ point of view:

Its their way of making a living. Of course they will be trying to sell all sorts of coverage. Even the non essential ones. Does it mean it is alright for them to lie, over exaggerate, and promise to look after your account for all time even if they intend to “jump ships” when the opportunity rises?

Am looking for a trust worthy insurance agent. Do leave a comment if you know one. Thanks!